Help Center

We deliver a box of joy for your bundle of joy! 123 Baby Box is a monthly subscription service for babies. Each box comes with products tailored to the baby’s age and developmental stage. Experiment with fun, innovative products every month. 123 Baby Box is ideal for babies aged 0-3 years. Each box has over a $75 value! 

123 Baby Box is delivered on a monthly basis 

---$56.99 monthly subscription

---$45.99  6 month subscription (save 20% off)

---$39.99 annual subscription (save 30% off, must be prepaid in advance)

Each 123 Baby Box comes with 5-6 full sized products. The items included in your 123 Baby Box are fun, innovative products for your baby. We always include a few goodies for mommy too! Every product is hand-picked by our Moms and designed to make you and your baby’s world a little bit brighter.

Each 123 Baby Box has a retail value of $75+

123 Baby Boxes are ideal for babies aged 0-3 years. But if you have a babe that's older, we can accommodate just contact us info@123babybox.com

Yes! Subscribe to the monthly subscription, then cancel your subscription after your box arrives.

You can purchase a double plan (add two plans to your cart). Please email us to ensure we don’t send you duplicate products!

Yes, we offer convenient gift cards that can be sent as a gift! The recipient can then redeem the gift card towards their subscription. *please note gift cards are not physical products, they are delivered digitally through email.

Yes! We offer free shipping to the United States only, however we ship worldwide

Yes! We ship to every country, just pay international shipping.

You can cancel your subscription by logging into your account. Prepaid subscription plans such as the annual plans cannot be cancelled. If you’re having trouble please email us info@123babybox.com 

Unfortunately no, sorry!

Shipping takes 5-7 business days in the United States. If you’re located outside the USA please allow 14-21 business days. Boxes are shipped on a monthly basis, usually the first week of every month.

Visit the “track my order” page and input your tracking number after clicking the link.

Or click this link and input your tracking number: https://m.usps.com/m/TrackConfirmAction 

Access your account by clicking the person icon at the top right hand corner

Yes, you may pause your subscription if you need a break then continue whenever you’re ready. Just email us to set this up.

Monthly subscription plans and 6 month subscription plans will be billed the 1^st of each month. The annual subscription is paid upfront and only requires you to pay once however the plan will automatically renew unless cancelled.

A few quick steps to get your box or products replaced:

1. Email us at info@123babybox.com with pictures of your damaged items.
2. We will respond within 2 business days for next steps!

Depending on a product’s availability, we will either replace the damaged item or issue a store credit to your account.

Note: Reported damaged products reports are only accepted within 3 days of the delivery date.

All major credit/debit cards are accepted including Amex, Visa, MasterCard & Discover

Due to COVID-19 we do not accept returns or refunds. This safety precaution has been put in place to protect our customers. All sales are final. However, if you are unsatisfted please email us: info@123babybox.com

All of our subscriptions are billed in US dollars. There is a conversion rate from USD to CAD. You will see this on your first purchase and any upcoming subscription boxes being delivered to your door. Taxes may apply for our Canadian customers.

First, check with your neighbors to see if your box was accidentally delivered somewhere nearby and the post office or your local carrier in case it is being held waiting for pick up.

If it has been 5 business days or more since it was “delivered,” please reach out to us.