Help Center

Got questions? Well, we got answers!

Frequently Asked Questions

What is 123 Baby Box?

How much is 123 Baby Box?

What items come in the 123 Baby Box?

What age is 123 Baby Box for?

Can I buy just one box?

I'm having twins. Do you have a twin box option?

Can I gift a 123 Baby Box?

Do you offer free shipping?

Do you ship internationally?

How do I cancel my subscription?

Do you offer sample 123 Baby Boxes?

How long does shipping take? When do orders ship?

How can I track my order?

How do I access my account?

Can I pause my susbcription?

When will you bill me?

What should I do if my box or products are damaged?

What types of payments are accepted?

How do returns or refunds work?

I live in Canada, why is my bill different?

My tracking says delivered, and it has not arrived. Can you help?

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